Please read the following. It may clear up any questions you may have
regarding your order:
We are a small company. We process orders as fast as we can. Someone will send you an email message when your order is shipped to let you know it is on its way. See Shipping Chart for shipping cost.
Most orders ship out in 2-5 business days, however, in case of delays due to manufacturer back orders, employee illnesses, or other unforeseen things, please allow up to 12 business days for complete processing and shipping time for your order. It most likely will be sooner. We will not guarantee any specific delivery date. Reminder that business days do not include weekends or holidays.
An invoice is usually packaged in your shipment. A copy of the invoice is always emailed to you.Your
credit card is authorized as soon as you hit the "place order" button. Orders cancelled after shipment will incur a 25% restocking fee.
The name on the credit card
bill will say "Baron Unlimited" and not wigs. Please make a note of it
so you will recognize the charge when it appears on your statement.
We ship in a plain package and our return address says "Baron Unlimited" and nothing about wigs since we sell a lot more than just wigs. We ship via the US postal service. This way we can deliver to PO Boxes. We will not ship UPS or FedEX--unless it is a drop ship from the warehouse which may happen for a RUSH shipment.
Sorry, we do not offer COD.
If you absolutely have to have something by a certain date,
email us. If you
do not give us a valid email address, we will not be able to contact you. Your
email address is NOT added to any mailing list. (We hate SPAM as much as you
do.) Please include your name, physical address, and exactly (product name and
color) of what you'd like to order. Please be specific. We are unable to answer
a non-specific question such as: "Can I get a wig shipped to me by Friday."
We do have a RUSH service, but it takes 3-5 days and is expensive. A RUSH order could mean two things: If we have the wig in the salon, someone has to stop what they are doing, process the order, run your wig down to the post office, wait in line, and
mail it out. The other situation is if we do not have it in stock in the salon, we might be able to have the wig drop-shipped directly
from the warehouse. They charge us a high fee for this special service. One
wig (even 10 wigs) is well under their minimum order requirements and is considered
a special delivery even though the actual shipping charge may only be around
$18-$30. Also, they may not ship it out until two days later. Rush fee is $39 for the first item and $5 for each additional
item. In other words, if you order 5 items it would be an $39 for the first one and then 4 x $5 for the additional items for $59.
Sorry, we will not ship Fed Ex if you give us your account number, so please do not ask.
If an item is out of stock, we will notify you via email to offer a refund
or we'll send you a similar, probably better, item as a substitution. It will
be a similar item, not something totally different. We deal with several factories
and can sometimes get a wig nearly identical to another style, but from a different
manufacturer. We would rather get you the style as quickly as possible than
to have you wait. If you do not want a substitution, please make a note "no
substitutions please" on the comments box on the order form.
The shopping cart automatically adds the shipping and handling based on the price of the total of your items. It is not based on the actual cost of shipping. We will not reimburse you for any amount you pay over the actual cost of mailing your item, nor will we charge you more if it costs more to send it to you.
For more information on shipping cost, please read Shipping Chart