Can you send me a color ring? Can you send me color swatches?
How dark is (color 6) dark brown? How do you name the colors?
I don't see this color on the website sample chart.
What color is the wig in the picture?
How do I know what color my hair is?
Is this a good color? Does this color look natural?
If I don't like the color, can the wig be dyed?
This human hair color looks different than the synthetic one I bought.
Can you send me a color ring? Can you send me color swatches?
Since we use several factories, we don't have hair samples or a color ring that would cover our entire selection . Colors vary slightly from one wig to the next since there is no industry standard for wig colors. However, they are similar enough to be labeled as the same color number. Also, hair with a "wet look" will seem to be a darker shade than the same color in another non-wet-look piece.
How dark is (color 6) dark brown? How do you name the colors?
Naming a color is a challenge since the perception of hair color depends a
lot on the color and tone of the person wearing it. On darker skin, one color
will look blonde, and the same wig on light skin looks very dark. For example,
I had one light skinned customer try on the color 6 (dark brown) and say "I
don't look good in black hair." I had another darker skinned customer refer
to the exact same color as "too blonde."
For example, check out these ladies. 
Whose
hair color is lighter? What color is their hair? Is one Strawberry Blonde and
one Light Auburn? They are exactly the same color hair. You see my dilemma.
I do my best to accurately describe each color since there is no way for me to know what color skin the hair is going on (and since everyone has their own ideas of what "blonde" or "brown" is.) Being in the hair styling profession for 30 years, my most natural choice was to base the color names on professional hair tint color charts.
I don't see this color on the website sample chart.
There is no website color chart for the party colors because the colors vary with each style. If you are trying to match a particular costume, send us a sample of the fabric so we can see if it will match.
There is no color sample on the chart for uncommon colors that are only on a few styles.
What color is the wig in the picture?
Colors tend to look different on different monitors and with different lighting, so even if we remembered what color the wig was, it would be misleading to tell you. We have no way to know what exactly you are looking at on your system.
If you are not familiar with standard wig colors, the best bet is to order by mail and send us a clipping rather than guessing from the computer pictures or descriptions. See instructions.
How do I know what color my hair is?
Please do not try and match your hair to the color on your computer monitor. Do not print out the color chart and try and match it. The color will NOT be accurate. Please send us a sample of your hair. Make it large enough that we can clearly see the color, at least 1/4 inch thick. If the color is for a 3/4 cap or fall, please send a clipping near the front of your hair (clip off a piece from root to end). If the clipping is for a ponytail or hairpiece, we'll need both the front and back color (clip off a piece from root to end.) See instructions.
Is this a good color? Does this color look natural?
Answers in this paragraph are based on the synthetic colors only.
Although there is no such thing as a good or bad color, I do have some suggestions as to what colors we do NOT suggest if you are trying to match natural hair, like for a hairpiece:
Color 24 or a 16:
these 2 colors are more of a "formerly grey and tinted blonde" color that doesn't
have much gold in it. It is a wonderful color on a wig for a mature person because
of the soft tones, but does not make a good hairpiece match for natural or tinted
(non-greyish) hair.
24/14 and 18/22: Work okay for a wig, but not for most hair pieces.
These are very cool colors. There is also 24/14G, that is golden, but the regular
24/14 is not. If you have brown hair that is frosted with a warm blonde,
these colors will NOT be gold enough to match your hair. They will look
greyish next to your warm hair color. 18/22 is drabber--almost a greyish look
(without any silver.) There is a color called 8t124 which is similar but a bit
warmer than the 24/14, so I'd suggest that might be a better match if your hair
is frosted.
Color 14: 
Is great for a wig if you want a lightest brown-- almost blonde color, but not
good for a long hair piece, fall, or ponytail. It is too ashy for most natural
"blonde/brown" hair. For a ponytail, it is better to go with a lighter
shade if your hair is a blonde/brown since lighter ends are quite common in
blonde/brown color of hair. Works fine for a scrunchie or a short piece such
as Becky or Hayley. If you have blonde/brown hair, you might like the 8t124.
Color 12: 
similar to the above but a shade darker. It s a good color for a wig on a cooler
darker skinned person, but doesn't match very many people's hair. Once again,
we do not suggest it for a long hair piece, fall, or ponytail unless your hair
is tinted. Since most natural light brown hair has a warm tone and is lighter
toward the ends, this color tends to look flat and "greenish" next
to most light brown hair. Might be fine for a scrunchie or a short piece such
as Becky or Hayley.
We encourage people to send a hair sample before purchasing a hairpiece.
I was told my hair is ash blonde, so that is what I ordered. This look greyish.Why do you call it ash blonde? What is Ash? What is Warm?
Some technical words end up being interpreted incorrectly in everyday language. The term "ash blonde" is commonly used to describe hair that was once golden and has darkened and gotten duller over the years. Compared to the way it was, it is now more of an "ash blonde". But technically, the hair itself probably still has gold tones in it and may more accurately be described as a blonde/brown.
Tone is not lightness or darkness of a color. For example, ash blonde does not mean dark blonde. Ash blonde means that the blonde has no gold in it. It is a cool color--like the drabness of ashes. Warm means it has reddish or golden overtones, like the warmth of the sun. Drab means it is even more ashy than ash--more toward the dull greyish side. Ash colors can look greyish or even greenish on warmer skin tones. Golds can look reddish or brassy on cooler skin tones. So what is a warm ash? A neutral color that might look golden on some people and greyish on others.
I have to laugh when we see the color charts for some manufacturers with 5 colors described as "Medium Golden Blonde". If you look at the hair, there isn't any "gold" in any of those colors. Most of them are ash.
We encourage people to send a hair sample since the perception of hair color depends a lot on the person wearing it.
What it a "tipped" color? What does the "t" mean? Like in 8t124 How much of the ends are of the lighter color?
A tipped color is a mix of two colors with only the lighter color on the ends. The illusion is that the roots are darker than the ends for a beautiful effect: like highlighting or sunstreaking. The amount of tipping varies with each wig.
There are usually 2 numbers listed with a "t" between them. Or it can start with t. The darker color is the base color, and the lighter color is the tip color. How this is done: Both colors are blended giving a color that is a combination of the two. The base color has shorter hairs so the blended color stops before it gets to the ends. The tip color has longer hairs and keeps going to the end length. This makes it look like the ends are lighter, when in reality, the darker color has stopped and the end color is now showing by itself.
For example, 4t130: Auburn with flame auburn tips = A mix of dark brown(4) and flame(130) at the roots and through the middle. Flame (and no brown) at the tips. The overall effect looks like someone who may have had dark brown hair with sunbleached ends that has now dyed their hair with flame hair dye. The darker hair would be a darker flame, and the ends would be brighter.
Another example, 8t124: brown(8) and blonde(124) are blended throughout the
wig, but the tips are totally blonde. This wig looks like brown hair that was
highlighted with blonde a few times, or is sunbleached--the roots are darker
than the ends. Color 124 is similar to color 24B.
What does the "/" mean? What is highlighted, mixed, blended, frosted or streaked colors? How much of the each color is in the wig? Do the streaks show or is it blended?
There are usually 2 numbers listed with a "h" between them. Sometimes the "h" is in the beginning. Different manufacturers name them differently. For example: 24bh613 is the same as h613/24b. The darker color is the base color, and the lighter color is the highlight color. Usually (and we use this term loosely) the highlight color is about every 3 inches and the thickness of the highlight is about an inch wide throughout the wig and thinner strands towards the top. Sometimes they are streaks, sometimes they are blended so that it looks like one color, sometimes it gives a highlighted or frosted effect. Most of the time it give a slight highlighted effect and color depth to the wig without looking streaky.Unfortunately, there is no industry standard on how the colors are blended. We wish there were, because it can be frustrating to order different pieces and one is highlighted more than the other, or one is streaky and one is blended eventhough it is listed as the same color. We can give you a guide, however.
There are codes P, F, SP and M colors. For example, the colors 6 (dark brown) and 30 (auburn) can be blended in many ways. P6/30 means thick piano key type highlights: Dark Brown with 1 inch thick chunks of auburn. With F6/30 there are smaller streaks but they show, a dark brown with thin auburn streaks. M6/30 or SP6/30 means that the two colors are blended creating a color that is a blend of the two colors which would make it redish brown. And plain 6/30 could mean any of these. And we do find this is not consistant with every manufacturer, so if it matters to you how much highlighting is in particular wig, please contact us first so we can have someone look at it before sending it to you.
Does this wig come in this color? I didn't see the color I wanted in the pull down choices, does that mean it is out of stock? Are you getting more? Can you make it in my color?
Not all wigs come in all colors. Colors an item comes in are listed in the pulldown menu next to each item. If it is not listed there then it does not come in that color.
To custom make a wig in a certain color would require you to order a minimum of 20 pieces of that exact style in that exact color. If it is something you will be wearing for many many years, it might be worth the investment. I don't recommend it unless it is for a dance team or other group of performances that need the exact wigs in a certain color. It does take 6-8 weeks for a special 20 pieces or more order.
If I don't like the color, can the wig be dyed?
Synthetic hair cannot be tinted. It is made out of man made fiber and will not take any kind of human hair color. It would be like trying to tint pantyhose with hair dye. It doesn't work.
You may tint human hair DARKER or change the tone (make it redder or golder by added a toner.) But you cannot tint them lighter. You may not return a wig that has be tinted.
If you want a different color, it is best to order a different color. If you want it to match your hair, send us a hair sample with your return.
This human hair color looks different than the synthetic one I bought.
Most human hair tends to be "warmer" than synthetics of the same color. For example, the color 30 in synthetic is a brownish auburn. In human hair in is a truer redder auburn.
The Human hair colors vary much much more than the synthetics, especially in the blondes. In some wigs color 613 is a pale blonde, in some it is a brassy bleached blonde. We try and put a "G" next to the human hair wigs where the color has more of a brassy tone to it. All of the human hair blondes are not as "pale" as the synthetic of the same color and tend to be more golden. The hair is asian and was once black and has been bleached, so it is not as light as natural caucasian blonde hair.