Baron Unlimited Shipping QuestionsFAQ

Please read the following. It may clear up any questions you may have regarding your order:

We are a small company. We process orders as fast as we can. Someone will send you an email message when your order is shipped to let you know it is on its way. See Shipping Chart for shipping cost.

Most orders ship out in 2-5 business days (not including weekends or holidays.) However, incase of delays due to manufacturer back orders, employee illnesses, or other unforeseen things, please allow up to 12 business days for complete processing and shipping time for your order. It most likely will be sooner. We will not guarantee any specific delivery date unless it is a RUSH order.

An invoice is usually packaged in your shipment (unless it is a RUSH that is being shipped from the manufacturer.) A copy of the invoice is always emailed to you.Your credit card is authorized as soon as you hit the "place order" button. Orders cancelled after shipment will incure a 25% restocking fee.

The name on the credit card bill will say "Baron Unlimited" and not wigs. Please make a note of it so you will recognize the charge when it appears on your statement.

We ship in a plain package and our return address says "Baron Unlimited" and nothing about wigs since we sell a lot more than just wigs. We ship via the US postal service. This way we can deliver to PO Boxes. We will not ship UPS or FedEX--unless it is a drop ship from the warehouse which may happen for a RUSH shipment.

Sorry, we do not offer COD.

If you absolutely have to have something by a certain date, email us. If you do not give us a valid email address, we will not be able to contact you. Your email address is NOT added to any mailing list. (We hate SPAM as much as you do.) Please include your name, physical address, and exactly (product name and color) of what you'd like to order. Please be specific. We are unable to answer a non-specific question such as: "Can I get a wig shipped to me by Friday."

We do have a RUSH service, but it takes 3-5 days and is expensive. A RUSH order could mean two things: If we have the wig in stock, someone has to run your wig down to the post office, wait in line, and mail it out express mail. The actual cost is around $18-$30, but you have to take into consideration loss of time/labor cost. The other situation is if we do not have it in stock in the salon, we might be able to have the wig drop-shipped directly from the warehouse. They charge us a high fee for this special service. One wig (even 10 wigs) is well under their minimum order requirements and is considered a special delivery even though the actual shipping charge may only be around $18-$30. Also, they may not ship it out until two days later. Rush fee is $39 for the first item and $5 for each additional item. In other words, if you order 5 items it would be an $39 for the first one and then 4 x $5 for the additional items for $59.

If an item is out of stock, we will notify you via email to offer a refund or we'll send you a similar, probably better, item as a substitution. It will be a similar item, not something totally different. We deal with several factories and can sometimes get a wig nearly identical to another style, but from a different manufacturer. We would rather get you the style as quickly as possible than to have you wait. If you do not want a substitution, please make a note "no substitutions please" on the comments box on the order form.

The shopping cart automatically adds the shipping and handling based on the price of the total of your items. It is not based on the actual cost of shipping. We will not reimburse you for any amount you pay over the actual cost of mailing your item, nor will we charge you more if it costs more to send it to you.

For more information on shipping cost, please read Shipping Chart

Question:	Answer:
What if I absolutely have to have something by a certain date? I need to know before I order. How do I find out?	Email us. If it is possible we'll let you know. Please include your name, your physical address, and exactly (product name and color) of what you'd like to order. Please be specific. We are unable to answer a non-specific question such as: "Can I get a wig shipped to me by Friday."
Why is the rush fee so expensive? Why do I still have to wait 3-5 days to get the order?	A RUSH order could mean two things: If we have the wig in stock, someone has to run your wig down to the post office and mail it out express mail. It might take a day or two before we have someone free to hand pick and deliver one order. The cost of postage might be lower, but you have to take into consideration loss of time/labor cost. The other situation is if we do not have it in stock, we might be able to have the wig drop-shipped directly from the manufacturer. They may not ship it out for a day or so either. They also charge us a high fee for this special service. One wig (even 10 wigs) is well under their minimum order requirements and is considered a special delivery. Even though the actual shipping charge on the package may only be lower, the added fee they charge us isn't shown in the total you are seeing on the package. The fee is $39 for the first item and $5 for each additional piece. In other words, if you order 5 items it would be an additional $39 for the first one and then 4 x $5 for the additional items.
Can you ship FED EX since I have my own account with them?	Sorry, we do not ship Fed Ex. The closest Fed Ex drop off is several miles away and we don't have the staff to take an hour away from their normal job for one order. However, a RUSH order might be shipped Fed Ex. It is up to the warehouse how they want to ship it.
Do you ship out of the United States?	Yes, I ship world wide. Out of the US will be sent either Air Mail or Global Priority or Express Mail depending on the country and what we are shipping. We make that decision when we ship the order. See Shipping Chart
Can you ship C.O.D?	Sorry, I do not offer C.O.D. C O D is time consuming and expensive. Most companies no longer offer C O D. We ship via the postal service.
Where is my order? It's already been 12 days.	The site says to allow up to 12 business days. It will probably be more like 8. Make sure you are not counting weekends or holidays as a "day". Twelve business days roughly works out to about 2 1/2 weeks. We normally ship out in 3-5 business days, depending on the volume of orders or if the item is in stock or if is due to come in in a day or two. Remember, it also takes another 2-5 days for the post office to get you the shipment. So if it takes 3 days plus 5 days, that is over a week. If it has been longer than 3 weeks, your order may be lost in the mail and you will need to email us.
I received my bangs today... and I would like to know why it cost $8 for shipping, when it was in a 10 cent envelope with a 80 something cent stamp. So where did my other 7 bucks run off to?	Once in a while we get this question, and it is a good one since it looks at first glance that we are overcharging you. Here are the details: When someone comes to the salon, they pay $38.50 for the bangs. You notice the price on the site is $6 cheaper. The shopping cart automatically adds the shipping and handling cost based on the price of the order and we have no way to alter it to make it come out cheaper. So to even out the price, we mark down the actual price of the item to $32.50. Otherwise you would be paying the regular salon price of $38.50 plus another $7 just to have it sent priority mail. It seem the best alternative to save our customers and ourselves the high price of shipping such a small item. We do this on the small items we send in an envelope. The extra $1 is the handling fee for someone to print it, pack it and take it to the post office. That is the $7. It was taken out before shipping was added.

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Site last updated 5-9-12