| Can I return a something if I don't like it?
Why is there a charge to return a wig?
|We do take returns on synthetic wigs with a 25% restocking fee. However due to health laws, items shipped outside the USA and items shipped within the state of California will receive store credit or exchange only, no refunds. Other states within the USA have a choice of refund or exchange.
We do not take returns on human hair products, toupees or hairpieces, tapes, clearance items, or grooming products such as brushes, shampoo, etc.
We understand that a 25% restocking fee may not seem fair or that it is some kind of a rip-off companies make up just to get more money. This is far from true.
Although it's time consuming, we clean and sell the wig at a discount. See clearance pages. The restocking fee helps cover labor and the amount we discount the item. It is not a money making scheme. In fact, we usually lose money on returns. We take returns to give our customers the option of not being stuck with an item they won't ever use.
Do you ever wonder what other companies without restocking fees do with their returned wigs? Do they resell them as new after someone had it at their house trying it on, setting it down who knows where?
A restocking fee also tends to deter a type of
"stealing" where someone needs a wig "one time" and figures they can just "borrow" it and then return it and
not have to pay for it.